Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
 | McGraw-Hill, 2003, Hardcover Customer Rating: 21 reviews Recommend |
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Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services
Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean — today's major quality improvement initiatives — explain only how to implement these techniques in a manufacturing environment.
Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:
- Reduce service costs by 30 to 60 percent
- Improve service delivery time by 50 percent
- Expand capacity by 20 percent without adding staff
Title: Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Sales Rank: 4609 in Books
Author: Michael L. George
Publisher: McGraw-Hill, 1 edition, 2003-06-27, Hardcover, 300 pages, ISBN: 0071418210
Package Dimensions: 8.98 x 5.91 x 1.34 inches, 1.59 pounds
- Very good book!
- For someone who is looking for how to improve the service quality, this is the right book! More reviews
- More exposition of author expertise than examples of applications
- Lean Six Sigma for Service is a topic of increasing importance and economic and competitive factors require us all to make a difference rather than just doing more with less. That distinction is at the heart of Michael George's book and central to his idea of putting both Lean and Six Sigma practices together. This is a good introductory text for understanding both… More reviews
- Good but not great
- Good book to understand how lean and six sigma can be used together, but their examples in service enviroment are not that powerful. More reviews
- Very good book
- I think this book contains a very informative overview of the application of six sigma methodolgies for service. Very good reading for any professional interested in Lean Six Sigma. I also strongly recommend Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste along side of it. … More reviews
- Good Overview
- I found this book very well written and easy to understand. Although repetitive at times Mr. George did a good job of explaining both Lean and Six Sigma concepts along with some case studies.
Like I said; A good overview without all the details. More reviews
- The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
- What is Lean Six Sigma
- Statistics for Six Sigma Made Easy
- The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised and Expanded Edition
- Lean Thinking: Banish Waste and Create Wealth in Your Corporation
