Crucial Conversations: Tools for Talking When Stakes are High

American Media International, 2003, Audio Cassette

Product Description

Crucial Conversaions gives people the tools to handle life's most difficult and important conversations.

Product Details

Title: Crucial Conversations: Tools for Talking When Stakes are High
Sales Rank: 818014 in Books
Author: Kerry Patterson
Publisher: American Media International, Abridged edition, 2003-06-25, Audio Cassette, ISBN: 0972446222
Package Dimensions: 7.36 x 4.48 x 1.24 inches, 0.32 pounds

Customer Reviews

Great advice...used in professional presentations in chicago!: My boss at the University of Illinois at Chicago recommended this book, and I'm really glad I took her advice and bought myself a copy, which I'm reading now. So far, great advice. Wish I would have read it for some "crucial conversations" I had just two weeks ago. Better late than never. This book is used as the backbone for several… More reviews

Everyone should read this book!!: I bought several books to help me with a challenging situation. This was by far the most helpful. And reading it has made me look at many other relationships and difficulties in a new light.
An unexpected result of this book, was that I could see clearly mistakes that I had made myself. It made me take responsibility for my half of past conflicts.
I… More reviews

somewhat helpful: This book is heavy on the "Why" a crucial conversation should take place but does not go into enough detail on "How" to actually conduct a crucial conversation. After reading the excerpt, I was excited to order the book but part way through it, I felt like I wasn't getting the info I needed.… More reviews

Back to Basics: I decided to use this book for my administrative staff. We are a small nursing home with 10 managers. We all were having difficulty dealing with the day to day stressors. This book has taught us how to have effective conversations with our staff and make better decisions. I recommend it as a basic tool to get the thought processes going to improve communication More reviews

For when things get crucial: We all face situations in life where things are tense and saying the right things is critical. This is what the authors call a "crucial conversation," as opposed to a casual discussion. Crucial conversations happen between two or more people when opinions vary, stakes are high, and emotions run strong. Whether you are approaching a boss who is breaking his or her… More reviews

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