TurboTax Premier 2002
 | Average Customer Rating: Recommend TurboTax Premier is a powerful personal tax preparation tool for optimizing tax savings now and in the future. Take advantage of a suite of features that address the unique tax needs of investors, rental property owners, retirees, and those planning for retirement. The program includes all the time- and money-saving features of TurboTax Deluxe, plus tax resources to help you plan for a brighter tax outlook. The 401(k) Maximizer tool… Product details and pricing info |
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32 Customer Reviews Posted
- so many problems
- I have used turbo tax for the last 8 years. This year has been a nightmare. I tried to install on my laptop in addition to my desktop, so I could work on the taxes from my others (I do hers also) and it would not install at all (I knew I would not be able to print). This required several phone calls to turbo tax to resolve. When I tried to do the update, it never would update. Next I tried to install a 2nd state package. I had purchased two state packages. The installation process kept required that I pay for it a 2nd time. After trying to resolve online, no luck. So I have paid for software that will not work. NEVER again will I buy Turbo Tax
- 2003-03-16, 2 of 3 people found this review helpful, Rated:
- Turbo Tax Fails Its Customers
- Like so many others, I am through with Turbo Tax after 10 years as a loyal, satisfied customer. My basic issue - TT would not install on my new Gateway computer with a DSL connection. It would never even get to the activation section. "Tech support" and I use the term loosely, had me uninstall and reinstall over 20 times, along with some other totally crazy suggestions. When I asked to be passed up to a manager, I was told there were none there - that I can believe. I'm not sure there are any in the company. Finally, I tried installing on an old computer and was successful with a phone activation. Happy end of story - oh no. I now called in to try and download the "free" state version and that also was a total failure. After numerous online and phone attempts, I gave up, called the order desk and paid $6 to have them send me a CD for my state. I have now canceled my automatic reorder and will be looking for a new tax program for next year. As with everyone else, when I ask if there were someone I could call to discuss these issues, I was told to send an email to customer service. Unfortunately with TT Customer Service no longer exists.
- 2003-03-12, 0 of 0 people found this review helpful, Rated:
- Turbo Tax Deluxe 2002
- I have used this product with complete success for the past five years. Not this year! After spending many frustrating hours attempting to load this program, I gave up. Whatever changes made for this years version has made it a nightmare to activate. The illegal operation prompt continues to appear and as for technical support... there is none!
- 2003-03-01, 5 of 6 people found this review helpful, Rated:
- Very Irritating
- I am a TurboTax customer for 8 years. I paid for every copy and I am generally happy with the performance of the software. I purchase TurboTax Premier 2002 and activated it on my computer. It worked decently enough. After I filed my return, I reinstalled my operation system as my annual computer maintenance. Lo and behold, Intuit wants me to purchase their software AGAIN. Thank goodness I redid my operating system AFTER I filed my return. This is really irritating. I would have rate the software much higher. Next year I am seriously going to consider TaxCut from H&R Block.
- 2003-02-25, 6 of 7 people found this review helpful, Rated:
- The WORST software I have ever installed.....
- I have never written a review this bad. I "trusted" intuit and I have used Turbo Tax for the PAST 3 YEARS. Now I am going to have to re-install Windows 98-SE and luckily I have a back up on my iomega zip 250 discs. I'm the type of person that is VERY careful with my financial data. I have backups of my Quicken data and my Turbo Tax data.
Now I wish Intuit was more careful with the program data.
I don't know where to VENT my frustration ! Maybe I will start with technical support....oh oh there is no phone number for technical support. Now I think the only thing I can do is warn "others" NOT to make the same mistake I have.
Don't Buy This Product !
- 2003-02-22, 6 of 7 people found this review helpful, Rated:
