TurboTax Premier 2002
 | Average Customer Rating: Recommend TurboTax Premier is a powerful personal tax preparation tool for optimizing tax savings now and in the future. Take advantage of a suite of features that address the unique tax needs of investors, rental property owners, retirees, and those planning for retirement. The program includes all the time- and money-saving features of TurboTax Deluxe, plus tax resources to help you plan for a brighter tax outlook. The 401(k) Maximizer tool… Product details and pricing info |
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32 Customer Reviews Posted
- Letter returning Turbo Tax
- Intuit, Inc.
Returns Department
6060 Nancy Ridge Drive Suite 100
San Diego, CA 92121-3290Dear Sir/Madam,
I have used your product for years and grew accustomed to the quality and support you have consistently given in the past even though I seldom, if ever, required it. This year I signed up for your permanent customer program. That was a mistake! Please remove me from this program and refund my money for this year 2002 Turbo Tax Deluxe.I could not get any one click updates, upload an achieve tax form or in anyway access Turbo Tax within your program. I dropped my MSN6 browser to accept all cookies, something I didn't really wish to do! I also removed and installed your program twice. I could access your support site via my browser but found out my pin number was out of date just a few days after I installed Turbo Tax Deluxe and had just began to try and sort out the problems. I believe you must start the clock on the shipping date rather than when the customer actually installs and uses it.
The worst part is not being able to access any telephone support. I had tried two numbers 520 901-2510/3125. 2510 rang once and dropped the line. 3125 had a menu I gave up on. Income tax forms have remained fairly consistent over the years so I assume your "Bells and Whistles", security problems and desire to cut support costs are the underlying causes of the difficulties I encountered. Notwithstanding, this year I will look for a Tax program that works for me instead of the other way around. Hopefully one that works like Turbo Tax used to!
- 2003-02-18, 12 of 12 people found this review helpful, Rated:
- Avoid Intuit at all costs
- This product frequently leads to "illegal operation" and there is no phone support.The live Chat feature does not work and the advertised Free state is a 29.95 charge that you then need to seek a refund for later.Awful, is my rating !
- 2003-02-18, 3 of 3 people found this review helpful, Rated:
- Find Some Other Tax Software
- I've used TurboTax for years. This year I was unpleasantly surprised by their Activation process, which ended up with my having to call TurboTax tech support in order to get it working. Worse was in store. I upgraded to a new hard drive after the activation, only to find that TurboTax would no longer start up at all. Nor could I re-activate it. And, of course, this problem reared its ugly head on Sunday when tech support isn't available.
Doing research using Google lead to the fact that a ... program (Safecast), was installed on my PC by TurboTax, one that is capable of collecting and pushing information over the internet. Intuit, naturally, says they only use Safecast to protect their copyright. That certainly made me feel much better.
Needless to say, I will not be using TurboTax next year. While I appreciate their right to protect their software from piracy, I prefer to exercise my right to purchase from a company that does not put [C-Dilla] on my computer.
- 2003-02-17, 10 of 11 people found this review helpful, Rated:
- Don't close your wallet yet!!
- This year's surprise ... is that to import your financial data from QB, QB Pro 2000 is not good enough anymore. You need to have at least 2001 (of course, 2003 is most readily available). The good news is that even though you'll be out another $..., there are all sorts of wonderful new features to contend -er, take advantage of.
- 2003-02-14, 2 of 2 people found this review helpful, Rated:
- Goodbye forever, Turbotax
- Besides the well-documented c-dilla idiocy, I have had major technical problems with Turbotax for TY 2002. Saving to PDF format doesn't work (even with help from Intuit tech support). One of my state forms will only print from "forms method" and Intuit cannot explain why. The standard answer is "uninstall and reinstall", which doesn't work.
Get Taxcut. For 2003, I certainly will. - 2003-02-09, 6 of 6 people found this review helpful, Rated:
