TurboTax Premier 2002
 | Average Customer Rating: Recommend TurboTax Premier is a powerful personal tax preparation tool for optimizing tax savings now and in the future. Take advantage of a suite of features that address the unique tax needs of investors, rental property owners, retirees, and those planning for retirement. The program includes all the time- and money-saving features of TurboTax Deluxe, plus tax resources to help you plan for a brighter tax outlook. The 401(k) Maximizer tool… Product details and pricing info |
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32 Customer Reviews Posted
- Intuit TurboTax has big problems this year!
- I read the reviews about the problems with the activation Intuit started this year. I thought, that's OK. I don't need to use the program on different computers and I'm not going to give the program to someone else.
Well, let me tell you, when I got to the activation part I tried to activate on the internet. It said it couldn't connect. I tried their online chat. That felt like I was talking to a computer. I tried twice, because they cut me off after telling me to load Internet Explorer 6.0 when I had 5.5. That was no help so I asked to talk to a Tech on the phone. After waiting about 20 min I was told to activate by phone and that the program would probably connect on the internet after it was activated. The phone process isn't easy (very long numbers to enter). So after I was activated, I tried to register on the internet. That wouldn't connect either. In the prior 15 years of using TurboTax I've never had any trouble like this. I spent 2-1/2 hours getting my program activated. I registered by phone. Then I tried using the internet to update the program. It worked fine. So there was no problem connecting to the internet. The Tech I talked to did indicate they were having trouble with people who were using DSL connections (which I have). I tried to register my complaints with a senior Tech on the chat line. He or she wouldn't even agree to pass on my complains to management or give me a VP to contact. Intuit better wake up. I'm going to look elsewhere for tax programs next year if Intuit doesn't correct their problems.
- 2003-01-22, 27 of 27 people found this review helpful, Rated:
- I'm Done With Turbo Tax
- I've been using Turbo Tax since the second year it was available and long before it was purchased by Intuit. I am also a long time Quicken and Quickbooks user. This will be the last year I will purchase any Intuit product because of the product activation policy. The new policy allows you to install Turbo Tax on one computer, one time only. In my case, I first installed it on my notebook, then decided that preparing taxes on a notebook keyboard is not a good idea. When I tried to install the product on my desktop and uninstall it on my desktop PC, product activation told me I could not install a fully working product on my desktop unless I paid for the product again. I called tech support and asked for help and was told that the policy only allows one installation on one PC, no exceptions. That is unacceptable. No matter how well Turbo Tax helps prepare taxes, Intuit's new policy makes this an unacceptable product. Avoid it at all costs and show Intuit what you think of their new policy.
- 2003-01-22, 21 of 21 people found this review helpful, Rated:
- Beware
- Turbo Tax has added a terrible copy protection scheme.
- If you need to reinstall or move to a new computer, you will likely need to call TurboTax to reactivate. Do you want to take a chance of that happening the day you want to file your taxes?
- The C-dilla is an intrusive and potentailly toublesome peice of code. It is very difficult to remove, takes a meg of memory, and imposes itself in the drive chain to your harddrive. There are many reports of decreased disk performance and anadotal stories of other problems. Do you want to take a chance?GO WITH AN ALTERNATE PACKAGE!!!!!!!!!!!!!!!!
- 2003-01-21, 18 of 18 people found this review helpful, Rated:
- Good product hampered by Intrusive Copy Protection
- I've used TurboTax with good success for years. But this year, they slipped in an intrusive copy protection scheme (including a ... program left behind after uninstall) that adds hassle to the setup process and hampers legal, reasonable use of the software. If you want to refer back to your 2002 tax return at some later date, buy another program. I'm going to take a look at TaxCut.
- 2003-01-16, 34 of 35 people found this review helpful, Rated:
- Tired of Intuit's corporate arrogance!
- Have used TurboTax many years. Use primarily my small laptop to do my taxes while on the road and transfer tax files to my desktop computer to work on larger screen & keyboard when I get home.
You can only get full functionality on ONE computer. On my desktop it won't allow me to view whole forms or print or efile. Calls to their tech support people have been met with complete arrogance and indifference.
Honest users are being unfairly harassed in their attempts to thwart a few dishonest ones.
Even Microsoft allows users to activate Office XP on TWO computers realizing that many people use laptops on the road and switch to their desktops when they get home.
I have now also purchased TaxCut and will use it until Intuit starts showing a little more customer appreciation. - 2003-01-15, 22 of 22 people found this review helpful, Rated:
