Bionaire 20 Pint Dehumidifier BDQ24-UC, White
 | Average Customer Rating: Recommend Bionaire BDQ24 QUIETECH 20 pint Dehumidifier - Includes SmartTouch digital control and humidity display, audible signal and flashing LED when bucket is full, drain option, auto defrost, electronic control/display. also includes Filter Plus, a washable nylon filter plus odor removing insert. Product details and pricing info |
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24 Customer Reviews Posted
- Quiet and it works
- I have a small office, maybe 7 x 12, with a couple thousand books in it. The airconditioning is turned off at night, and the high humidity that results has for years made my office smell like it's rotting for four months a year. It was embarrassing and probably not healthy. So, after reading a lot of reviews, I bought one of these.
It worked great. It was much quieter than I expected--like a quiet fan. Some dehumidifiers put out a lot of heat and heat up a room many degrees. This put out air that was only a little warmer than room air. It sucked 2 gallons of water out of the air every day until the humidity dropped in early October. It would have sucked more, but the tank was always full when I came in every morning, and I don't know when it filled and turned off.
It kept my office at about 35% humidity, instead of 60%, and in a couple days the smell from the books was gone. This is an excellent choice for a similar situation. I used it continually for three months without any difficulty. - 2008-10-28, 1 of 1 people found this review helpful, Rated:
- Not worth the Money
- Had this item for less than a year and it died. Called up the help line. They requested a receipt. We sent the receipt. Three weeks later nothing. Called up again to find out what happened. They were still waiting for the receipt. Sent it again. Three more weeks and still nothing. We had to send the receipt three times before they would honor their warranty. For the bad service and high price I would recommend looking else where. It's also very loud and useless.
- 2008-06-16, 3 of 3 people found this review helpful, Rated:
- Worked perfectly...for a month at least
- The Bionaire BDQ24-UC dehumidifier unit impressed me for a month - until it stopped working competely. The 30-day period had just expired so it was not possible to return the unit, however on contacting Bionaire directly and explaining the problem, they graciously agreed to send me a replacement unit. Hopefully, the new unit will last longer, but I can certainly vouch for excellent customer support from Bionaire should you encounter problems yourself. I found the unit more effective when set specifically to one of the % range settings - managing to remove several pints of water from the air daily. In the "economy" mode it was less effective - in fact would do very little. I also found it quiet - as advertised - without generating any adverse heat. I cannot compare to other dehumidifiers as this is my first, but provided my replacement unit lasts longer than the first, I would recommend it.
- 2008-02-13, 1 of 1 people found this review helpful, Rated:
- Terrible customer service
- The compressor failed on my unit within the warranty period. After a lengthy frustrating email exchange, Bionaire customer service offered me a replacement and I was pleased that I wasn't required to return the whole machine as I hadn't saved the original carton and transportation would have been expensive. All I had to do was cut off the power cord and mail that in. Sounds good right? Wrong. It took another several email requests to get them to give me the address. I mailed in the cord and again nothing. By the way, they have an automatic email response thanking you for your patience and promising a real response within 24 hours. After several weeks of no response as usual, I got fed up and sent a snail mail letter to the ceo of Jardin, Bionaire's parent. Within a week, the replacement unit was delivered. Since then, I have been deluged with emails from different customer service reps explaining the tardiness of their responses being due to the email traffic that they have to deal with and stating how pleased I should be with the new unit. #1--they don't appear to realize that in winter homes are too dry already and people don't use a dehumidifier to make them drier. And #2--if 24 hours is an unrealistic response time, why promise it?
- 2008-01-11, 6 of 6 people found this review helpful, Rated:
- Works with quirks (energy hog,but a dust mite killer).
- I thought it was broken when the humidity readout read WAY off on the room humidity,but it seemed to readjust itself after running and having been moved around. However the purported energy saving rating is only valid for lowest setting. Otherwise it's like having a heater going. Otherwise, a good product (with no information at Bionaire website) with a 2 year warranty (limited?). However it probably costs $60. just to ship it. I used AMEX for an extended warranty if it dies at the 2 year mark.I'm on my 20th month with 6 months of use. There's also the updated BDQ25 model that costs more. Did you know that a dehumidifier will kill all the dust mites in your room if you lower the humidity enough.
- 2007-09-26, 1 of 1 people found this review helpful, Rated:
