McAfee Virusscan 2005 9.0 [LB]
![McAfee Virusscan 2005 9.0 [LB]](/Images/B0002T888U/medium.jpg) | Average Customer Rating: Recommend MCAFEE VIRUSSCAN V9.0 Product details and pricing info |
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2 Customer Reviews Posted
- anti-virus protection at what cost?
- This company has the worst customer service that I have ever experienced. I used McAfee on one of my computers, so I decided to use it on my other one as well. When I had troubles with my installation, I tried contacting customer service. Not only did I NEVER get the help I needed, but I was charged for their service and yet never was able to install the program correctly and, consequently, never actually used their service on this computer. I still don't know what the installation problem was, because they couldn't figure it out (after a total of approximately ten hours of ATTEMPTING to talk to their customer service via "chat").
Now they just charged me again this month, and I am not sure how the payment was authorized.
As far as the service itself, it is fine. I know because I have it on my other computer (although not for very much longer). Originally, I thought I liked this company better than their competitors, but, at this point, I wouldn't reccommend McAfee to anyone. - 2006-10-26, 0 of 0 people found this review helpful, Rated:
- well, after using it for several months... it is BAD; and lousy c.s.
- i rated the other similar 9.0 2005 old version - i don't know what [LB] stands for except that it would work better on hard drives of that type formatted in that way [large base? [size,... of sectors?]], as i have recently done, but havent got that new ones modem up + going yet with XP. ...Well, hmmm. Customer servive? Sucks REALLY BADLY. Don't even waste time talking to them online. They take control of your pc, and opnly make problem worse. DAYS of time wasted, and no solution. Phone support? It's a little better, but only avlbl m-f 8-5 i believe. And if you need their number , they are in Plano TX and you want the 866 number toll free, so when you call the 800 number (might be under network associates) that it is for businesses , so when it tells you to puch option 1 for retail, it gives the 866 number in Plano, TX. By the way, the online chat is SLOW as hech to even get started up worth it. And if you delete cookies nd need to relogin since setup, they may have reset your password without even asking or telling you. I believe the chat is really comprised of foreigners with questionable english skill(s)? It is full of auto-reply niceties. Its been a couple weeks and still no solution or help from them. What good is bying 2 CD's when you are unable to get DAT file updates? Furthermore, the autoupdate pops up, even unseen in the background, all the time-- even when you turn in off, and it says it is supposed to be off. If you are slowing down a lot, do CNTRL+ALT+DEL and shut it down forcefully. And don't think you can defragment your drive for maintenance by exiting the the tray icon. Oh, no. Must close down all 4 running Mc-anythings using CNTL+ALT+DEL several more times. It was soooo refreshing to uninstall after reinstalling and everyother thing they told me to try. Ran sooo much quicker, even opening files, folders, calculator-- anything. 6 startup entries gone with the wind. Downloaded AVGfree and runs so much nicer and faster. AMAZING that they want to make it so hard to give you updates that you pay for, and will not. Apparently, they said you could put it on 2 pc's, which i did not, but another said you could not. I have an email reminding me to renew, with all their other spam, yet they have altered my account to show i was never signed up. You have to sign up, and give and use an email. Much cheaper than buyig online direct though. If you have at least a 1 Gz (P III) processor, it is not so bad on autoupdate, and yet it will tell you when asked that you are up to date and protected and when you log in, and maunually check, it downloads updates, so apparently it was NOT up up date. They should TELL you that you need to use 2 different emails for 2 different pc's. Surely , i am not the only one with more than 1 pc? And god help you if you forget your password. So, both online and when i called they dais myone email had nothing signed up, when i have now an email from them telling me to renew. Gee, i wonder how that could be. Liars!!!
The software AND the support is dishonest and not trustworthy.
And if it ever turns dark-colored maroon, and you read online where they tell you it is "nothing to worry about"-- don't fall for that one. Don't you believe them. - 2006-07-28, 1 of 1 people found this review helpful, Rated:
