Symc Backup Exec 11D Win with Protect Server Ml Bus Pack
 | Average Customer Rating: Recommend - Marketing Information: Symantec Backup Exec 11d for Windows Servers is the gold standard in Windows data recovery, providing cost-effective, high-performance, and certified disk-to-disk-to-tape backup and recovery including continuous data protection for Microsoft Exchange, SQL, file servers, and workstations. High-performance agents and options provide fast, flexible, granular protection and recovery, and scalable management of local and remote server backups. Product Information - Software Sub Type:… Product details and pricing info |
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2 Customer Reviews Posted
- Beware of Symantec
- This used to be a great product under Veritas, but this product is released with many what seems to be bugs, both in the product and configuration issues. They fixed a major issue with the newly changed daylight savings time weeks or months after the change. This caused a lot of problems with scheduled jobs.
What's horrific is that they have scaled back all their support except for phone support, which puts you in a queue for 2 to 4 hours to talk to support from India. Here, you talk to individuals not certified with Symantec products or Windows and have little to no knowledge of tape backup systems, etc.
Bottom Line, dysfunctional product, less that horrific support, No backups. - 2007-05-26, 1 of 2 people found this review helpful, Rated:
- Fine if you can get it registered.
- I purchased this product and went through the online activation. I received back a License Key for the product. I attempted to install the license key and the program told me that the license key was invalid.
I contacted licensing support from the number provided on the licensing website and they told me they couldn't help me without a customer number - which I was never given. I was transferred to tech support, and they told me that the key was invalid, and I would have to talk to the licensing support people. Over 3.5 hours on support in total, and what I was told was that they would support me even though I had:
1. A Symantec serial number
2. A Symantec part number
3. An e-mail confirming the registration of the product from Symantec
4. A license key to activate the product.
They also acknowledge on the support line that they have "longer than normal hold times in excess of 45 minutes" due to the licensing portal problems they're having with Symantec Backup Exec 11d.
My advice: stay away. - 2006-11-29, 2 of 2 people found this review helpful, Rated:
